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Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

To fulfill your custom orders, we collect the following information:

  • Contact Details: Your name, email address, and phone number.
  • Order Details: Shipping address and the personalization text/designs you provide for your crafts.
  • Usage Data: Information on how you navigate Sagoo Craft to improve our customizer tool.

2. Payment Security

Your security is our priority. Please note:

  • We do not store your credit card, debit card, or UPI PIN details on our servers.
  • All payments are processed through encrypted, PCI-DSS compliant third-party payment gateways.

3. How We Use Your Data

We use your information solely for:

  • Processing and manufacturing your custom orders.
  • Sending order confirmation and shipping tracking details.
  • Responding to customer service requests.

4. Sharing with Third Parties

We only share your data with trusted partners necessary to run our business:

  • Delivery Partners: Courier services to deliver your products.
  • Payment Processors: To facilitate secure transactions.

5. Data Retention

We keep your order history as required by law for accounting purposes and to assist you with any future re-orders of your custom designs.